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bookmark eGov AU: Embracing serendipity in government - we now serve citizens best by collaborating with them

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bookmarked 6 Nov

http://egovau.blogspot.com/2009/11/embracing-serendipity-in-government-we.html

"I hope over the coming years we see Australian governments embrace serendipity rather than attempt unsuccessfully to chain it. I hope we see bureaucrats and citizens working collaboratively to address major issues, working in adaptive and flexible configurations rather than rigid silos, stepping beyond 'consultation' towards participatory policy development and evolution."

related themes: government2.0 australia participation policy consultation engagement servicedesign collaboration

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